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Evaluate and understand customer lifetime duration : an example from telecom
Wang, Chao, (2015)
Estimating customer potential value using panel data of a Spanish bank
Estrella-Ramón, Antonia, (2016)
Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin, (2015)
The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty
Meyer-Waarden, Lars, (2013)
Effects of loyalty program rewards on store loyalty
Meyer-Waarden, Lars, (2015)
The impact of reward personalisation on frequent flyer programmes ' perceived value and loyalty