The effects of perceived control and customer crowding on the service experience
by John E. G. Bateson and Michael K. M. Hui
| Year of publication: |
1990
|
|---|---|
| Authors: | Bateson, John E. G. ; Hui, Michael K. |
| Publisher: |
Cambridge, Mass. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 41 S. : graph. Darst. |
|---|---|
| Series: | Report / Marketing Science Institute. - Cambridge, Mass.. - Vol. 90,105 |
| Type of publication: | Book / Working Paper |
| Source: |
Persistent link: https://www.econbiz.de/10004102432