The effects of quality management practices on customer satisfaction and innovation : perspective from Jordan
Abbas Al-Refaie; Ola Ghnaimat; Jong-Hwan Ko
| Year of publication: |
2011
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|---|---|
| Authors: | Al-Refaie, Abbas ; Ghnaimat, Ola ; Ko, Johng-hwan |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 8.2011, 4, p. 398-415
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| Subject: | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Innovation | Strukturgleichungsmodell | Structural equation model | Jordanien | Jordan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009376070