The EU customs competency framework : modernising customs through competency-based human resource management

Today, European Customs faces a rapidly changing environment that includes evolving production and consumption patterns, increasing international trade, climate change, and threats such as terrorism and organised crime. It is in this context that Customs Administrations must ensure the balance between protecting the interests of the EU and its citizens, as well as facilitating legitimate trade. Only continuous development and strategic investment in skills, competencies and resources can maintain and improve Customs efficiency and effectiveness. The CustCompEU is one of the main drivers of Customs Administration modernisation across Europe. By introducing competency-based human resource (HR) management in European Customs Administrations, we take the necessary steps together to ensure that we continue delivering world-leading Customs services throughout the EU, now and in the future. Overall, the CustCompEU is an excellent window of opportunity for EU Member State (MS) Customs Administrations to start modernising their HR processes using state-of-the-art competency management techniques and tools. Let's start to make best use of it.