The impact of consumer socioeconomic status on their preferences for human versus robot service agents in luxury shopping contexts
Wenting Zhong, Fei Gao, Lan Xia
| Year of publication: |
2025
|
|---|---|
| Authors: | Zhong, Wenting ; Gao, Fei ; Xia, Lan |
| Published in: |
Journal of consumer behaviour. - Chichester : Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 24.2025, 1, p. 156-177
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| Subject: | concern of being evaluated | preferential treatment | service environment | service robots | socioeconomic status | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Sozialer Status | Social status | Dienstleistungsqualität | Service quality | Luxusgüter | Luxury goods |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/cb.2413 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015333908