The impact of mood states and surprise cues on satisfaction
Year of publication: |
2010
|
---|---|
Authors: | Kim, Kyungmin ; Mattila, Anna S. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 29.2010, 3, p. 432-436
|
Subject: | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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