The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
| Year of publication: |
2013
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|---|---|
| Authors: | Choi, Beom Joon ; Kim, Hyun Sik |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 23.2013, 3 (9.5.), p. 188-204
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