The influence of emotions displayed and personal selling on customer behaviour intention
Edward Shih-Tse Wang, Bi-Kun Tsai, Tzy-Ling Chen and Shu-Chun Chang
| Year of publication: |
2012
|
|---|---|
| Authors: | Wang, Edward Shih-tse ; Tsai, Bi-kun ; Chen, Tzy-ling ; Chang, Shu-chun |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 3/4, p. 353-366
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| Subject: | Verkaufspersonal | Salespeople | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009510683