The moderating and mediating role of corporate reputation in the link between service innovation and cross-buying intention
M. Sridhar and Ajay Mehta
Year of publication: |
2018
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Authors: | Sridhar, M. ; Mehta, Ajay |
Published in: |
Corporate reputation review : an international journal. - Basingstoke : Palgrave Macmillan, ISSN 1363-3589, ZDB-ID 2119854-8. - Vol. 21.2018, 2, p. 50-70
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Subject: | Service innovation | Corporate reputation | Cross-buying intention | Mediation | Interaction effect | Firmenimage | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Innovation | Konsumentenverhalten | Consumer behaviour |
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