The Nordstrom way to customer experience excellence : creating a values-driven service culture
Robert Spector & Breanne O. Reeves
| Alternative title: | Nordstrom way to customer service excellence |
|---|---|
| Year of publication: |
[2017] ; Third edition
|
| Authors: | Spector, Robert ; Reeves, Breanne O. |
| Publisher: |
Hoboken, New Jersey : Wiley |
| Subject: | Nordstrom, Inc. | Beziehungsmarketing | Relationship marketing | Shareholder Value | Shareholder value | Textilhandel | Textile distribution | USA | United States | Kundenmanagement | Wertorientiertes Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | xxxi, 192 Seiten Illustrationen |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization |
| ISBN: | 978-1-119-37535-7 ; 978-1-119-37537-1 ; 978-1-119-37538-8 |
| Classification: | Marketing ; Betriebssoziologie, Betriebspsychologie ; Methoden und Techniken der Betriebswirtschaft |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011711878