The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei Wei, Edwin N. Torres and Nan Hua
| Year of publication: |
2017
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|---|---|
| Authors: | Wei, Wei ; Torres, Edwin N. ; Hua, Nan |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 6, p. 1599-1618
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| Subject: | Hotels | Restaurants | Extrinsic | Intrinsic | Self-service technologies (SSTs) | Transcendent service experience | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-01-2016-0029 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011732197