The rise of human-machine collaboration : managers' perceptions of leveraging artificial intelligence for enhanced B2B service recovery
Nisreen Ameen, Margherita Pagani, Eleonora Pantano, Jun-Hwa Cheah, Shlomo Tarba and Senmao Xia
| Year of publication: |
2025
|
|---|---|
| Authors: | Ameen, Nisreen ; Pagani, Margherita ; Pantano, Eleonora ; Cheah, Jun-Hwa ; Tarba, Shlomo Yedidia ; Xia, Senmao |
| Published in: |
British journal of management. - Oxford : Wiley-Blackwell, ISSN 1467-8551, ZDB-ID 2025938-4. - Vol. 36.2025, 1, p. 91-109
|
| Subject: | Künstliche Intelligenz | Artificial intelligence | B-to-B-Marketing | Business-to-business marketing | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/1467-8551.12829 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015359481