The role of a smile in customer-employee interactions : primitive emotional contagion and its boundary conditions
Verena Hofmann, Nicola E. Stokburger-Sauer, Martin Wetzels
| Year of publication: |
2024
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|---|---|
| Authors: | Hofmann, Verena ; Stokburger-Sauer, Nicola ; Wetzels, Martin |
| Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 41.2024, 10, p. 2181-2196
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| Subject: | customer satisfaction | customer–employee interactions | emotional contagion | emotional facial action coding system (EMFACS) | interior design | store busyness | Emotion | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.22047 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015133713