The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Abraham Pizam, Ahmet Bulent Ozturk, Ahmet Hacikara, Tingting Zhang, Adela Balderas-Cejudo, Dimitrios Buhalis, Galia Fuchs, Tadayuki Hara, Jessica Meira, Raquel Garcia Mercedes Revilla, Deepa Sethi, Ye Shen, Olimpia State
| Year of publication: |
2024
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|---|---|
| Authors: | Pizam, Abraham ; Ozturk, Ahmet Bulent ; Hacikara, Ahmet ; Zhang, Tingting (Christina) ; Balderas-Cejudo, Adela ; Buhalis, Dimitrios ; Fuchs, Galia ; Hara, Tadayuki ; Meira, Jessica Vieira de Souza ; Mercedes Revilla, Raquel Garcia ; Sethi, Deepa ; Shen, Ye ; State, Olimpia |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 117.2024, Art.-No. 103641, p. 1-12
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| Subject: | Behavioral intention | Facilitating conditions | Hospitality robots | Hotel robots | Information security | Innovativeness | Perceived risk | Self-efficacy | Service robots | Hotellerie | Hotel industry | Roboter | Robot | Datensicherheit | Data security | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality | Taiwan | Risiko | Risk |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103641 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014457836