The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots
Christina Soyoung Song, Youn-Kyung Kim
| Year of publication: |
2022
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|---|---|
| Authors: | Song, Christina Soyoung ; Kim, Youn-Kyung |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 146.2022, p. 489-503
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| Subject: | Artificial intelligence | CASA | Human-robot interaction | Humanoid | Service robot | Technology acceptance | Roboter | Robot | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2022.03.087 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013271433