Time to evaluate service quality indicators for delivering service excellence at airports : Case of India
Chandra Prakash Garg and Archana Sharma
| Year of publication: |
2024
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|---|---|
| Authors: | Garg, Chandra Prakash ; Sharma, Archana |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 31.2024, 4, p. 253-270
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| Subject: | Airport service quality dimensions | FAHP | hybrid model | India | VIKOR | Dienstleistungsqualität | Service quality | Indien | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10686967.2024.2394391 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015189457