To be similar or to be different? : the effect of hotel managers' rote response on subsequent reviews
Shan Liu, Na Wang, Baojun Gao, Michael Gallivan
| Year of publication: |
2021
|
|---|---|
| Authors: | Liu, Shan ; Wang, Na ; Gao, Baojun ; Gallivan, Michael |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 86.2021, p. 1-13
|
| Subject: | Hotel management | Information quality | Levenshtein distance | Online review | Response customization | Rote response | Hotellerie | Hotel industry | Virales Marketing | Viral marketing | Führungskräfte | Managers | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2021.104346 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012595658