Toward a provider-based view on the design and delivery of quality e-service encounters

Yun Kyung Cho and Larry J. Menor

Year of publication:	2010
Authors:	Cho, Yun Kyung ; Menor, Larry J.
Published in:	Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 1, p. 83-95
Subject:	Dienstleistungssektor \| Service industry \| Electronic Commerce \| E-commerce \| Dienstleistungsqualität \| Service quality \| Dienstleistungsmanagement \| Service management

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