Towards an efficient IS service management: the internal customers' zone of tolerance
Hugo Ribeiro and Belem Barbosa
| Year of publication: |
2017
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|---|---|
| Authors: | Ribeiro, Hugo ; Barbosa, Belem |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 28.2017, 2, p. 141-162
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| Subject: | service quality | information systems' management | zone of tolerance | ZOT | measure of service adequacy | MSA | measure of service superiority | MSS | users' satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Dienstleistungsmarketing | Services marketing | Performance-Messung | Performance measurement | Messung | Measurement | Dienstleistung | Services | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011859672