Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry

Heesup Han, Sung In Kim and Jin-Soo Lee and Inyoung Jung

Year of publication:	2025
Authors:	Han, Heesup ; Kim, Sung In ; Lee, Jin-soo ; Jung, Inyoung
Subject:	Hotel industry \| Innovativeness \| Personal norm \| Service robot \| Tech-forward consumer \| Technology adoption \| Hotellerie \| Konsumentenverhalten \| Consumer behaviour \| Roboter \| Robot \| Innovationsakzeptanz \| Innovation adoption \| Dienstleistungsqualität \| Service quality \| Innovationsdiffusion \| Innovation diffusion

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