Users Satisfaction Assessment in Academic Library Performance

Evidence indicates that various building aspects influence the comfort and productivity of occupants. In post-occupancy evaluation (POE) process, the elements of performance are those aspects of buildings that are measured, evaluated and used to improve buildings. The main purpose of conducting the assessment is to determine whether or not design decisions made by design professionals are providing the performance needed by the users of the facility. This study present the findings of an indicative assessment of the major technical and functional elements of performance, carried out on the main academic and research library of Universiti Teknologi Malaysia (UTM) main campus otherwise known as Perpustakaan Sultanah Zanariah (PSZ) Library. Published literature has been articulated to review knowledge areas pertaining to the performance requirements of academic and research library facilities. A checklist was developed to obtain the users’ feedback on their experience with the built environment. The users were asked questions based on the performance of 22 functional and technical elements in the library. The findings of the user satisfaction survey were analyzed and reported to describe the degree of compliance with the collected performance requirements. It was found out that, users were satisfied with 17 out of the 22 elements of performance. Finally a plan of action was developed and recommended to improve the performance of the PSZ main academic and research library of UTM