Using fuzzy AHP and fuzzy TOPSIS for strategic analysis measurement of service quality in banking industry
Mirza Hassan Hosseini, Elham Keshavarz
| Year of publication: |
2017
|
|---|---|
| Authors: | Hosseini, Mirza Hassan ; Keshavarz, Elham |
| Published in: |
International journal of applied management science. - Olney, Bucks. : Inderscience, ISSN 1755-8913, ZDB-ID 2481912-8. - Vol. 9.2017, 1, p. 55-80
|
| Subject: | service | service quality | fuzzy analytic hierarchy process | FAHP | fuzzy TOPSIS | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011776762