Using process mining to identify coordination patterns in IT service management
Theresa M. Edgington; T. S. Raghu; Ajay S. Vinze
| Year of publication: |
2010
|
|---|---|
| Authors: | Edgington, Theresa M. ; Raghu, T. Santanam ; Vinze, Ajay S. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 51654-5. - Vol. 49.2010, 2, p. 175-186
|
| Subject: | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management | Data Mining | Data mining |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003979927