Utilising quality function deployment to select customer voice-based quality improvement technique for 3PL companies
| Year of publication: |
2006
|
|---|---|
| Authors: | Lee, Tzong-Ru ; Lin, Jiun-Hung |
| Published in: |
International journal of enterprise network management. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1748-1252, ZDB-ID 22120208. - Vol. 1.2006, 2, p. 179-195
|