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Return on Customer : how marketing actually creates value
Peppers, Don, (2011)
Word-of-mouth and marketing effects on customer equity
Hanssens, Dominique M., (2015)
Seeding, referral, and recommendation : creating profitable word-of-mouth programs
Haenlein, Michael, (2017)
Customer equity : building and managing relationships as valuable assets
Blattberg, Robert C., (2001)
Recapturing Lost Customers
Thomas, Jacquelyn S., (2004)
Boekbesprekingen - Customer Equity
Blattberg, Robert C., (2002)