What do hotel employees think about service robots? : a qualitative study in Turkey
Ahmet Vatan, Seden Dogan
| Year of publication: |
2021
|
|---|---|
| Authors: | Vatan, Ahmet ; Dogan, Seden |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 37.2021, p. 1-10
|
| Subject: | Hotel | Hotel employees | Non-human | Robot | Service robot | Türkei | Turkey | Hotellerie | Hotel industry | Roboter | Tourismusberufe | Tourism employees | Dienstleistungsqualität | Service quality | Arbeitskräfte | Workforce | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2020.100775 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012502566