What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Carmen Kar Hang Lee, Ying Kei Tse, Minhao Zhang and Yichuan Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Lee, Carmen Kar Hang ; Tse, Ying Kei ; Zhang, Minhao ; Wang, Yichuan |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 2, p. 765-784
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| Subject: | Accommodation-sharing | Customer behavior | Expectation-confirmation theory | Online review | Sharing economy | Text-mining | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Share Economy | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-12-2021-1544 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013546079