"What I’ve received doesn't match what I saw online" : effects of purchase-risk notices on reducing online returns
Francisco J. Martínez-López, Yangchun Li, Changyuan Feng, Huaming Liu, Marc Sansó-Mata
| Year of publication: |
2022
|
|---|---|
| Authors: | Martínez-López, Francisco J. ; Li, Yangchun ; Feng, Changyuan ; Liu, Huaming ; Sansó-Mata, Marc |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 59.2022, 8, p. 1-13
|
| Subject: | Return avoidance | Risk communication | Electronic commerce | Experimental design | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Experiment | Internet |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2022.103720 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013488539