What men and women really want : differences in gender-based evaluations of service recovery efforts

May-Ching Ding, Ching Wei Ho, and Yuan-Shuh Lii

Year of publication:	January-March 2016
Authors:	Ding, May-Ching ; Ho, Ching Wei ; Lii, Yuan-Shuh
Published in:	Journal of Asia Pacific business. - Philadelphia, Pa. : Routledge, Taylor & Francis Group, ISSN 1059-9231, ZDB-ID 1305579-3. - Vol. 17.2016, 1, p. 59-80
Subject:	Gender \| perceived justice \| satisfaction \| service recovery \| trust \| Geschlecht \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Beschwerdemanagement \| Complaint management \| Gerechtigkeit \| Justice \| Vertrauen \| Confidence \| Frauen \| Women \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing

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