When does highlighting effort or talent in fitness service providers' performance lead to customer compliance? : The role of customers' implicit mindset
Sangchul Park and Hyun-Woo Lee and Calvin Nite
Year of publication: |
2023
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Authors: | Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin |
Subject: | Attribution theory | Customer compliance | Customer participation | Fitness service provider | Implicit theory | Personal training service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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