Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Xiushuang Gong, Hanwen Wang, Xiadan Zhang, Hui Tian
| Year of publication: |
2022
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|---|---|
| Authors: | Gong, Xiushuang ; Wang, Hanwen ; Zhang, Xiadan ; Tian, Hui |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-10
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| Subject: | Customer indirect misbehavior | Negative reciprocity beliefs | Perceived need threat | Service exclusion | Service inclusion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services |
| Description of contents: | Description [doi.org] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Corrigendum enthalten in: Volume 73, July 2023, Artikelnummer 103235 |
| Other identifiers: | 10.1016/j.jretconser.2022.103005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366271