Would you like to add a gratuity? : when explicit requests hamper tipping
Shynar Dyussembayeva, Giampaolo Viglia, Marta Nieto-Garcia, Anna S. Mattila
| Year of publication: |
2022
|
|---|---|
| Authors: | Dyussembayeva, Shynar ; Viglia, Giampaolo ; Nieto-Garcia, Marta ; Mattila, Anna S. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 139.2022, p. 908-917
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| Subject: | Perceived control | Revenue maximization | Service encounters | Social pressure | Tipping | Trinkgeld | Tipping behaviour | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.10.043 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013194295