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~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Conference paper"
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Search: subject_exact:"Kundentreue"
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Customer retention
196
Kundenbindung
196
Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
152
Konsumentenverhalten
152
Customer satisfaction
99
Kundenzufriedenheit
99
Customer loyalty
58
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50
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50
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45
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45
customer loyalty
34
Brand image
32
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32
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29
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25
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24
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24
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18
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Aldaihani, Faraj Mazyed Faraj
2
Baloglu, Seyhmus
2
Chang, Chun-Ming
2
Confente, Ilenia
2
Driesener, Carl
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Nazeri, Ali
2
Popp, Bastian
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Prentice, Catherine
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Sharma, Piyush
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Tanford, Sarah
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Woratschek, Herbert
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Akbar, Muhammad Imad Ud Din
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AlHussan, Fawaz Baddar
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Alt, Mónika-Anetta
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Amos, Clinton
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Anabila, Peter
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Journal of retailing and consumer services
19
Journal of business research : JBR
6
International journal of hospitality management
5
Journal of consumer behaviour : an international research review
5
Journal of marketing theory and practice
5
Journal of marketing analytics : JMA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
The service industries journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
Psychology & marketing
3
Asia Pacific journal of marketing and logistics
2
International journal of business excellence : IJBEX
2
International journal of nonprofit & voluntary sector marketing
2
International journal of retail & distribution management
2
International journal of services and operations management : IJSOM
2
Journal of African business
2
Journal of Indian business research
2
Journal of financial services marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing theory and practice : JMTP
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
The international journal of bank marketing : IJBM
2
The journal of product & brand management
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
Academy of Management journal : AMJ
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Advances in hospitality and leisure
1
Australasian marketing journal
1
Benchmarking : an international journal
1
British journal of management : BJM
1
Business horizons
1
Business process management journal
1
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
1
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ECONIS (ZBW)
196
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21
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
22
Avoidance of similarity and brand attachment of Generation X in sportswear brand loyalty: the roles of self-congruity
Goi, Chai Lee
;
Chieng, Fayrene Yew Leh
;
Mei Teh Goi
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
1
,
pp. 133-153
Persistent link: https://www.econbiz.de/10013541970
Saved in:
23
Customer satisfaction and customer loyalty : an empirical case study on the impact of benefits generated through smartphone applications
Shaikh, Erum
;
Watto, Waqas Ahmed
;
Brahmi, Mohsen
; …
- In:
International journal of public sector performance …
12
(
2023
)
1/2
,
pp. 119-139
Persistent link: https://www.econbiz.de/10014313439
Saved in:
24
Why do consumers engage in a social media brand community : investigating the effect of psychological empowerment on commitment and loyalty
Shukla, Mahima
;
Misra, Richa
;
Gupta, Rahul
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 734-747
Persistent link: https://www.econbiz.de/10014332332
Saved in:
25
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
26
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
27
The mediating role of technology innovation in the relationship between customer relationship management and customer loyalty, a case of Kuwaiti banking industry
Aldaihani, Faraj Mazyed Faraj
;
Ali, Noor Azman Bin
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 218-239
Persistent link: https://www.econbiz.de/10014293963
Saved in:
28
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
29
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
30
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
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