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isPartOf:"HMD : Praxis der Wirtschaftsinformatik"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies"
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Search: subject_exact:"Telekommunikationsgesellschaft"
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Telecommunications industry
23
Telekommunikationssektor
23
Customer satisfaction
8
Kundenzufriedenheit
8
Mobile communications
8
Mobilkommunikation
8
Beziehungsmarketing
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Dienstleistungsqualität
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HMD : Praxis der Wirtschaftsinformatik
Journal of retailing and consumer services
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
Telecommunications policy : the international journal of digital economy, data sciences and new media
83
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Global business and organizational excellence : a review of research & best practices
10
Services marketing quarterly
10
Business history
9
Industrial and corporate change
9
International journal of business excellence
9
Working paper
9
International journal of technology management : IJTM
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
International journal of production economics
5
International journal of quality & reliability management
5
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ECONIS (ZBW)
23
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1
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
2
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
6
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
7
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
8
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
9
Special issue: Mobile service architecture and middleware
Ballon, Pieter
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10008806306
Saved in:
10
Access to premium content on mobile television platforms : the case of mobile sports
Evens, Tom
;
Lefever, Katrien
;
Valcke, Peggy
;
Schuurman, …
- In:
Telematics and informatics : an interdisciplinary …
28
(
2011
)
1
,
pp. 32-39
Persistent link: https://www.econbiz.de/10008806311
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