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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
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Search: subject_exact:"Beziehungsmanagement"
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Dienstleistungsqualität
Online-Handel
Beziehungsmarketing
656
Relationship marketing
656
Consumer behaviour
472
Konsumentenverhalten
472
Customer satisfaction
276
Kundenzufriedenheit
276
Service quality
199
Einzelhandel
178
Retail trade
178
Brand management
103
Markenführung
103
Online retailing
91
Brand image
68
Markenimage
68
Social Web
68
Social web
68
Confidence
63
Vertrauen
63
Customer integration
59
Kundenintegration
59
Brand
58
Markenartikel
57
Internet marketing
56
Online-Marketing
56
E-commerce
49
Electronic Commerce
49
Customer experience
47
Viral marketing
46
Virales Marketing
46
Customer service
44
Kundenservice
43
Customer loyalty
41
Customer value
39
Emotion
38
Kundenwert
38
Satisfaction
37
Loyalty
35
Trust
33
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265
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266
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266
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1
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English
265
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Park, Jungkun
6
Prentice, Catherine
6
Mortimer, Gary
4
Fazal-e-Hasan, Syed
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Molinillo, Sebastian
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alexander, Bethan
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Barari, Mojtaba
2
Bilgihan, Anil
2
Castaldo, Sandro
2
Cham Tat Huei
2
Chang, Ya Ping
2
Cheah, Jun-Hwa
2
Chuah, Stephanie Hui-wen
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Frasquet Deltoro, Marta
2
Gong, Xiushuang
2
Grosso, Monica
2
Hallikainen, Heli
2
Hinson, Robert
2
Hyun, Hyowon
2
Ieva, Marco
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Jin, Hyun Seung
2
Jung, Na Young
2
Kandampully, Jay
2
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Harvard-Business-Manager : das Wissen der Besten
International journal of services, economics and management
Journal of retailing and consumer services
Journal of business research : JBR
138
International journal of hospitality management
116
The journal of services marketing
99
The service industries journal
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
48
Journal of service research : JSR
47
Journal of travel and tourism marketing
46
Service business
46
Journal of service management
39
Tourism management : research, policies, practice
35
Cogent business & management
34
Asia Pacific journal of marketing and logistics
33
Journal of service research
32
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of retailing
30
Marketing intelligence & planning
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
International journal of electronic customer relationship management : IJECRM
27
Journal of the Academy of Marketing Science
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
26
International journal of quality and service sciences
25
Psychology & marketing
24
International journal of retail & distribution management
22
International journal of services and operations management
22
Total quality management & business excellence
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
International journal of retail and distribution management
20
Electronic commerce research
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
19
International journal of productivity and quality management : IJPQM
19
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ECONIS (ZBW)
266
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
10
Changes and determinants of consumer shopping behavior in e-commerce and social media product Muslimah
Nofrizal
;
Juju, Undang
;
Sucherly
;
Arizal N
;
Waldelmi, Idel
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014236947
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