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isPartOf:"Human performance"
~isPartOf:"Interaktionen im Dienstleistungsbereich"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Versicherung"
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Search: subject_exact:"Verkaufspersonal"
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Dienstleistungsqualität
Versicherung
Salespeople
70
Verkaufspersonal
70
Selling
25
Verkauf
25
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
B-to-B-Marketing
9
Business-to-business marketing
9
Arbeitsgruppe
8
Arbeitsleistung
8
Job performance
8
Lieferantenmanagement
8
Sales management
8
Supplier relationship management
8
Team
8
Personal selling
7
Service quality
7
Führungsstil
6
Leadership style
6
Leistungsmotivation
6
Motivation
6
Salesperson performance
6
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Künstliche Intelligenz
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Bitner, Mary Jo
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1
Foo, Maw Der
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1
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Lee, Yih Hwai
1
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1
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1
Ostrom, Amy L.
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Human performance
Interaktionen im Dienstleistungsbereich
Journal of the Academy of Marketing Science
The service industries journal
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of retailing and consumer services
6
Asia Pacific journal of marketing and logistics
4
Journal of marketing
4
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The journal of services marketing
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Australasian marketing journal
3
Gabler Edition Wissenschaft
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International journal of hospitality management
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Journal of business research : JBR
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Journal of retailing
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The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Berichte der Werkstatt für Organisations- und Personalforschung
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
SpringerLink / Bücher
2
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
British journal of management : BJM
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
Saved in:
2
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
3
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
4
Predicting sales performance criteria with personality measures : the use of the general factor of personality, the big five and narrow traits
Sitser, Thomas
;
Linden, Dimitri van der
;
Born, Marise Ph.
- In:
Human performance
26
(
2013
)
2
,
pp. 126-149
Persistent link: https://www.econbiz.de/10009762386
Saved in:
5
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
6
Customer-directed selling behaviors and performance : a comparison of existing perspectives
Plouffle, Christopher R.
;
Hulland, John
;
Wachner, Trent
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10003926572
Saved in:
7
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
8
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
Saved in:
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