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isPartOf:"Human performance"
~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
~subject:"Versicherung"
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Dienstleistungsqualität
Versicherung
Salespeople
111
Verkaufspersonal
111
Selling
43
Verkauf
43
Beziehungsmarketing
21
Relationship marketing
21
Sales performance
18
Arbeitsleistung
16
B-to-B-Marketing
16
Business-to-business marketing
16
Job performance
16
Arbeitszufriedenheit
12
Job satisfaction
12
Consumer behaviour
11
Konsumentenverhalten
11
Arbeitsverhalten
10
Marketing management
10
Marketingmanagement
10
Work behaviour
10
Emotion
9
Führungsstil
9
Leadership style
9
Sales
9
Employee retention
8
Erfolgsfaktor
8
Leistungsmotivation
8
Lieferantenmanagement
8
Mitarbeiterbindung
8
Stress
8
Success factor
8
Supplier relationship management
8
Work motivation
8
Work stress
8
Business ethics
7
Confidence
7
Customer service
7
Firm performance
7
Kundenservice
7
Unternehmenserfolg
7
Unternehmensethik
7
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Bachrach, Daniel G.
1
Born, Marise Ph.
1
Ellinger, Alexander E.
1
Ellinger, Andrea D.
1
Elmadağ Baş, Ayşe Banu
1
Grandey, Alicia
1
Hooley, Graham J.
1
Krauss, Autumn D.
1
Leo, Cheryl
1
Linden, Dimitri van der
1
Malhotra, Neeru
1
Maneotis, Sarina M.
1
Mavondo, Felix
1
Mukherjee, Avinandan
1
Musgrove, Carolyn (Casey) Findley
1
Russell-Bennett, Rebekah
1
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Human performance
Journal of business research : JBR
The service industries journal
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of retailing and consumer services
6
Asia Pacific journal of marketing and logistics
4
Journal of marketing
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of hospitality management
3
Journal of retailing
3
Journal of service research
3
The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Berichte der Werkstatt für Organisations- und Personalforschung
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
SpringerLink / Bücher
2
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
British journal of management : BJM
1
Business process management journal
1
Cogent business & management
1
Decision sciences : DS
1
E-marketing in developed and developing countries : emerging practices
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ECONIS (ZBW)
5
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1
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
2
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
3
Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru
;
Mavondo, Felix
;
Mukherjee, Avinandan
; …
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
Saved in:
4
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
5
Predicting sales performance criteria with personality measures : the use of the general factor of personality, the big five and narrow traits
Sitser, Thomas
;
Linden, Dimitri van der
;
Born, Marise Ph.
- In:
Human performance
26
(
2013
)
2
,
pp. 126-149
Persistent link: https://www.econbiz.de/10009762386
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