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isPartOf:"Human performance"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Versicherung"
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Search: subject_exact:"Verkaufspersonal"
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Dienstleistungsqualität
Versicherung
Salespeople
79
Verkaufspersonal
79
Selling
32
Verkauf
32
Beziehungsmarketing
22
Relationship marketing
22
Consumer behaviour
12
Customer satisfaction
12
Konsumentenverhalten
12
Kundenzufriedenheit
12
B-to-B-Marketing
10
Business-to-business marketing
10
Arbeitsgruppe
8
Arbeitsleistung
8
Job performance
8
Sales
8
Sales management
8
Team
8
Lieferantenmanagement
7
Personal selling
7
Service quality
7
Supplier relationship management
7
Arbeitsverhalten
6
Führungsstil
6
Leadership style
6
Leistungsmotivation
6
Motivation
6
Salesperson performance
6
Work behaviour
6
Work motivation
6
Artificial Intelligence
5
Artificial intelligence
5
Einzelhandel
5
Führungskräfte
5
Künstliche Intelligenz
5
Managers
5
Retail trade
5
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4
Cognition
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Bitner, Mary Jo
1
Born, Marise Ph.
1
Cadwallader, Susan
1
Dahl, Darren W.
1
Das, Gurudas
1
Foo, Maw Der
1
Grandey, Alicia
1
Hoegg, JoAndrea
1
Hulland, John
1
Jarvis, Cheryl Burke
1
Krauss, Autumn D.
1
Lee, Yih Hwai
1
Lim, Elison Ai Ching
1
Linden, Dimitri van der
1
Luo, Jieqiong
1
Maneotis, Sarina M.
1
Mathur, Tanuj
1
Ostrom, Amy L.
1
Park, Jeong Eun
1
Paul, Ujjwal Kanti
1
Plouffle, Christopher R.
1
Sitser, Thomas
1
Wachner, Trent
1
Wang, Chen
1
Yoo, Je Eun
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Human performance
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of the Academy of Marketing Science
The service industries journal
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of retailing and consumer services
6
Asia Pacific journal of marketing and logistics
4
Journal of marketing
4
Journal of service research
4
Journal of service research : JSR
4
The journal of services marketing
4
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of hospitality management
3
Journal of business research : JBR
3
Journal of retailing
3
The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Berichte der Werkstatt für Organisations- und Personalforschung
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
SpringerLink / Bücher
2
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
British journal of management : BJM
1
Business process management journal
1
Cogent business & management
1
Decision sciences : DS
1
E-marketing in developed and developing countries : emerging practices
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ECONIS (ZBW)
8
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1
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8
of
8
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articles prioritized
date (newest first)
date (oldest first)
1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
Saved in:
3
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
4
Linking "satisfaction" to "intention-to-sell" and "sales performance" of individual agents in the health insurance market : empirical evidence from India
Mathur, Tanuj
;
Das, Gurudas
;
Paul, Ujjwal Kanti
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
2
,
pp. 109-128
Persistent link: https://www.econbiz.de/10011572118
Saved in:
5
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
6
Predicting sales performance criteria with personality measures : the use of the general factor of personality, the big five and narrow traits
Sitser, Thomas
;
Linden, Dimitri van der
;
Born, Marise Ph.
- In:
Human performance
26
(
2013
)
2
,
pp. 126-149
Persistent link: https://www.econbiz.de/10009762386
Saved in:
7
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
8
Customer-directed selling behaviors and performance : a comparison of existing perspectives
Plouffle, Christopher R.
;
Hulland, John
;
Wachner, Trent
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10003926572
Saved in:
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