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isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
74
Electronic Commerce
74
Consumer behaviour
47
Konsumentenverhalten
47
Online retailing
41
Online-Handel
41
Internet marketing
33
Online-Marketing
33
Einzelhandel
22
Retail trade
22
e-commerce
18
Customer satisfaction
17
Social Web
17
Social web
17
Beziehungsmarketing
15
Relationship marketing
15
Website
15
Confidence
13
Vertrauen
13
Dienstleistungsqualität
12
Service quality
12
consumer behaviour
11
Viral marketing
10
Virales Marketing
10
online shopping
10
Internet
9
trust
9
USA
8
India
7
Indien
7
United States
7
social media
6
Data protection
5
Datenschutz
5
Distribution channel
5
Vertriebsweg
5
retailing
5
Product quality
4
Produktqualität
4
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8
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17
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English
17
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Acharyulu, G. V. R. K.
1
Akrimi, Yosra
1
Al-Adwan, Ahmad Samed
1
Alhorani, Alaa
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Cardoso, Margarida
1
Dionísio, Pedro
1
Freitas, André Luís Policani
1
Gudergan, Siegfried
1
Ha Thu Nguyen
1
Jensen, Ricard W.
1
Jiménez, Fernando R.
1
Kamble, Aakash
1
Keillor, Bruce D.
1
Kiran, Ravi
1
Kokash, Husam
1
Kumar, Uma
1
Kumar, Vinod
1
Limbu, Yam B.
1
Lings, Ian
1
Mahdzan, Nurul Shahnaz
1
Misra, Subhas C.
1
Moghadam, Farzaneh Ghorbani
1
Mohd-Any, Amrul Asraf
1
Najib, Mukhamad
1
Nurlaela, Siti
1
Papaioannou, Eugenia
1
Pereira, Hélia Gonçalves
1
Phuong Hien Nguyen
1
Ranjan, Priyadarshi
1
Saghih, Amir Mohammad Fakoor
1
Sah, Ash N.
1
Santos, Ana Carla de Souza Gomes dos
1
Sarmaniotis, Christos
1
Shareef, Mahmud Akhter
1
Tandon, Urvashi
1
Ujang Sumarwan
1
Ulusoy, Emre
1
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International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
46
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of electronic commerce research : JECR
4
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ECONIS (ZBW)
17
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1
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
2
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
3
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
4
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
5
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
6
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
7
Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti
;
Ujang Sumarwan
;
Najib, Mukhamad
- In:
International journal of electronic marketing and …
10
(
2019
)
3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
Saved in:
8
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
9
Service quality of online transactions : the PayPal case
Assimakopoulos, Costas
;
Papaioannou, Eugenia
; …
- In:
International journal of electronic marketing and …
9
(
2018
)
4
,
pp. 378-397
Persistent link: https://www.econbiz.de/10011975074
Saved in:
10
The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
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