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isPartOf:"International journal of hospitality management"
~isPartOf:"Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike"
~subject:"Gastgewerbe"
~subject:"Relationship marketing"
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Search: subject_exact:"Servicequalität"
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Gastgewerbe
Relationship marketing
Dienstleistungsqualität
407
Service quality
407
Customer satisfaction
216
Kundenzufriedenheit
216
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
131
Hotellerie
131
Beziehungsmarketing
116
Gastronomie
106
Restaurant industry
106
Customer service
55
Kundenservice
55
Hospital
54
Krankenhaus
54
Emotion
52
Beschwerdemanagement
44
Complaint management
44
Hospitality industry
43
Arbeitszufriedenheit
33
Job satisfaction
33
Arbeitsverhalten
32
Work behaviour
32
Satisfaction
30
Tourism employees
30
Tourismusberufe
30
USA
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United States
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Quality management
21
Qualitätsmanagement
21
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
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English
154
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Jang, Soocheong
5
Mattila, Anna S.
5
Han, Heesup
4
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Madera, Juan M.
3
So, Kevin Kam Fung
3
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Butcher, Ken
2
Cheng, Bao
2
Chung, Namho
2
Guchait, Priyanko
2
Ha, Jooyeon
2
Huey Chern Boo
2
Khoo-Lattimore, Catheryn
2
Kim, Haemi
2
Kim, Hyunsu
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Liu, Canmian
2
Lu, Lu
2
Melián-González, Santiago
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Pizam, Abraham
2
Ryu, Kisang
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Shahidul Islam, Mohammad
2
Shulga, Lenna V.
2
Sparks, Beverley
2
Sreejesh, S.
2
Woo, Linda
2
Xie, Lishan
2
Xu, Xun
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Zhang, Hanqin Qiu
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International journal of hospitality management
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
Journal of retailing and consumer services
180
Journal of business research : JBR
104
The journal of services marketing
97
The service industries journal
78
International journal of contemporary hospitality management
70
Journal of hospitality marketing & management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
51
Journal of travel and tourism marketing
50
Journal of service research : JSR
47
Service business
43
Journal of service management
37
Tourism management : research, policies, practice
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
International journal of services and operations management
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
International journal of productivity and quality management : IJPQM
20
International journal of services, economics and management
20
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
International journal of electronic marketing and retailing : IJEMR
15
Journal for global business advancement : JGBA
15
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ECONIS (ZBW)
154
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
4
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
5
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
6
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
7
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
8
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
9
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
10
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
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