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isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Service industry
Dienstleistungsqualität
823
Service quality
823
Customer satisfaction
476
Kundenzufriedenheit
476
Consumer behaviour
445
Konsumentenverhalten
445
Beziehungsmarketing
316
Relationship marketing
316
Hotel industry
143
Hotellerie
143
Gastronomie
118
Restaurant industry
118
Customer service
117
Kundenservice
117
Beschwerdemanagement
84
Complaint management
84
Emotion
81
Quality management
79
Qualitätsmanagement
79
Hospital
72
Krankenhaus
72
Einzelhandel
71
Retail trade
71
Satisfaction
59
Online retailing
55
Online-Handel
55
Dienstleistungssektor
51
Product quality
48
Produktqualität
48
Arbeitszufriedenheit
47
Job satisfaction
47
Viral marketing
47
Virales Marketing
47
Gastgewerbe
44
Hospitality industry
44
Arbeitsverhalten
43
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43
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39
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51
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Paul, Justin
3
Asante, Daniel
2
Asante, Eric Adom
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Kwamega, Michael
2
Liu, Chih-Hsing
2
Söderlund, Magnus
2
Tang, Chunyong
2
Andajigarmaroudi, Saeed
1
Arli, Denni
1
Bhatia, Sukhdev
1
Bossink, Bart
1
Bradley, Gregory T.
1
Brint, Andrew
1
Chaudhary, Nityanand
1
Chen, Ching-Chin
1
Chen, Nuoya
1
Chen, Zhipeng
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Chong, Terrence
1
Chou, Sheng-Fang
1
Contreras Ramirez, Germán
1
Darley, William K.
1
Dawson, Mary
1
Dong, Yanan
1
Fan, Alei
1
Fan, Xiucheng
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Fazal-e-Hasan, Syed
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Friman, Margareta
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Fry, John
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Gan, Bernard
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Gheshlaghi, Mahnaz
1
Gong, Taeshik
1
Gong, Xiushuang
1
Gu, Huimin
1
Guchait, Priyanko
1
Hanson, Nicole
1
Harrigan, Kathryn Rudie
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International journal of hospitality management
Journal of retailing and consumer services
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of business research : JBR
25
Journal of service management
22
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
3
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
4
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
5
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
6
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
7
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
8
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
9
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
10
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
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