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isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Arbeitsverhalten"
~subject:"Produktqualität"
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Search: subject_exact:"Servicequalität"
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Arbeitsverhalten
Produktqualität
Dienstleistungsqualität
693
Service quality
693
Customer satisfaction
312
Kundenzufriedenheit
312
Consumer behaviour
255
Konsumentenverhalten
255
Beziehungsmarketing
190
Relationship marketing
190
Hotel industry
144
Hotellerie
144
Gastronomie
109
Restaurant industry
109
Customer service
72
Kundenservice
72
Hospital
68
Krankenhaus
68
Beschwerdemanagement
60
Complaint management
60
Emotion
59
Dienstleistungssektor
51
Service industry
51
Gastgewerbe
49
Hospitality industry
49
Arbeitszufriedenheit
41
Job satisfaction
41
Work behaviour
37
Taiwan
36
Satisfaction
32
Quality management
31
Qualitätsmanagement
31
Tourism employees
30
Tourismusberufe
30
USA
30
United States
30
Gesundheitsversorgung
29
Health care
29
Performance measurement
28
Performance-Messung
28
Product quality
27
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64
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Han, Heesup
4
Cheng, Bao
2
Karatepe, Osman M.
2
Lee, Lindsey
2
Lee, Seul Ki
2
Madera, Juan M.
2
Qu, Hailin
2
Ai, Jin
1
Almanza, Barbara
1
Anderson, Sidney T.
1
Ariza-Montes, Antonio
1
Babakus, Emin
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Barrera, Ramón Barrera
1
Bharadwaja, Shina
1
Bilgihan, Anil
1
Birtch, Thomas A.
1
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1
Bulchand-Gidumal, Jacques
1
Byon, Kevin K.
1
Carrión, Gabriel Cepeda
1
Chan, Ping-Yu
1
Chang, Jung-hua
1
Chang, Kuo-Chien
1
Chen, Xiayu
1
Chen, Yun Yun
1
Cheng, Tan
1
Chiang, Flora F. T.
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Cho, Meehee
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1
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1
Deng, Wei-jaw
1
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Ding, Ye
1
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1
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International journal of hospitality management
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
International journal of contemporary hospitality management
24
Journal of business research : JBR
21
Journal of retailing and consumer services
21
Total quality management & business excellence
19
International journal of productivity and quality management : IJPQM
17
International journal of quality & reliability management
15
The TQM journal : the international review of organizational improvement
15
Journal of hospitality marketing & management
14
Tourism management : research, policies, practice
14
International journal of production research
13
Quality management journal : QMJ
13
The journal of services marketing
13
International journal of industrial organization
12
Cogent business & management
11
European journal of operational research : EJOR
9
International journal of production economics
9
International journal of quality and service sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
NBER Working Paper
8
Asia Pacific journal of marketing and logistics
7
European research studies
7
Journal of health economics
7
NBER working paper series
7
OECD Health Statistics
7
Service business
7
Journal of air transport management
6
Journal of service management
6
Journal of service research : JSR
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Services marketing quarterly
6
Applied economics
5
Journal of economic behavior & organization : JEBO
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
Manufacturing & service operations management : M & SOM
5
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ECONIS (ZBW)
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1
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
2
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
3
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
4
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
5
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
6
How and when authentic leadership promotes prosocial service behaviors : a moderated mediation model
Teng, Hsiu-Yu
;
O-Yang, Yi
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013255928
Saved in:
7
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
8
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
9
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
10
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
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