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isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Beschwerdemanagement"
~subject:"Produktqualität"
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Search: subject_exact:"Servicequalität"
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Beschwerdemanagement
Produktqualität
Dienstleistungsqualität
693
Service quality
693
Customer satisfaction
312
Kundenzufriedenheit
312
Consumer behaviour
255
Konsumentenverhalten
255
Beziehungsmarketing
190
Relationship marketing
190
Hotel industry
144
Hotellerie
144
Gastronomie
109
Restaurant industry
109
Customer service
72
Kundenservice
72
Hospital
68
Krankenhaus
68
Complaint management
60
Emotion
59
Dienstleistungssektor
51
Service industry
51
Gastgewerbe
49
Hospitality industry
49
Arbeitszufriedenheit
41
Job satisfaction
41
Arbeitsverhalten
37
Work behaviour
37
Taiwan
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Satisfaction
32
Quality management
31
Qualitätsmanagement
31
Tourism employees
30
Tourismusberufe
30
USA
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United States
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Gesundheitsversorgung
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Health care
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Product quality
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86
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Jang, Soocheong
7
Guchait, Priyanko
6
Han, Heesup
4
Mattila, Anna S.
4
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
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Law, Chun Hung Roberts
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Lee, Lindsey
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Lee, Seul Ki
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Lin, Wen-bao
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Luo, Anqi
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Madera, Juan M.
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So, Kevin Kam Fung
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Sparks, Beverley
2
Sreejesh, S.
2
Wang, Xingyu
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Adler, Howard
1
Ai, Jin
1
Ali, Faizan
1
Almanza, Barbara
1
Andajigarmaroudi, Saeed
1
Anderson, Sidney T.
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Ariza-Montes, Antonio
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Ashill, Nicholas
1
Assaf, A. Georges
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Balaji, M. S.
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Chang, Jung-hua
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Chen, Hsi-Tien
1
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1
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International journal of hospitality management
The service industries journal
Journal of business research : JBR
57
Journal of retailing and consumer services
48
The journal of services marketing
35
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
35
Journal of hospitality marketing & management
31
International journal of contemporary hospitality management
27
Service business
22
Journal of service research : JSR
21
Total quality management & business excellence
21
International journal of productivity and quality management : IJPQM
18
The TQM journal : the international review of organizational improvement
17
International journal of quality and service sciences
16
Journal of the Academy of Marketing Science
16
International journal of quality & reliability management
15
Quality management journal : QMJ
15
Services marketing quarterly
15
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
International journal of production research
13
Journal of air transport management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
International journal of industrial organization
12
International journal of production economics
12
Marketing letters : a journal of research in marketing
12
Asia Pacific journal of marketing and logistics
11
Psychology & marketing
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Journal of service research
10
Journal of service theory and practice : JSTP
10
Journal of travel and tourism marketing
10
European journal of operational research : EJOR
9
Journal of service management
9
NBER Working Paper
9
European research studies
8
Journal of marketing
8
Journal of service theory and practice
8
NBER working paper series
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ECONIS (ZBW)
86
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1
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
4
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
5
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
6
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
7
Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector
Gannon, Martin
;
Taheri, Babak
;
Rahimi, Roya
;
Okumus, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014227663
Saved in:
8
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
9
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
10
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
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