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isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Performance-Messung"
~subject:"Produktqualität"
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Search: subject_exact:"Servicequalität"
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Performance-Messung
Produktqualität
Dienstleistungsqualität
693
Service quality
693
Customer satisfaction
312
Kundenzufriedenheit
312
Consumer behaviour
255
Konsumentenverhalten
255
Beziehungsmarketing
190
Relationship marketing
190
Hotel industry
144
Hotellerie
144
Gastronomie
109
Restaurant industry
109
Customer service
72
Kundenservice
72
Hospital
68
Krankenhaus
68
Beschwerdemanagement
60
Complaint management
60
Emotion
59
Dienstleistungssektor
51
Service industry
51
Gastgewerbe
49
Hospitality industry
49
Arbeitszufriedenheit
41
Job satisfaction
41
Arbeitsverhalten
37
Work behaviour
37
Taiwan
36
Satisfaction
32
Quality management
31
Qualitätsmanagement
31
Tourism employees
30
Tourismusberufe
30
USA
30
United States
30
Gesundheitsversorgung
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Health care
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Performance measurement
28
Product quality
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Han, Heesup
4
Dun, Zanna van
2
Galetzka, Mirjam
2
Henseler, Jörg
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Lee, Seul Ki
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Park, Sang-June
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Pruyn, Ad
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Ai, Jin
1
Aksu, Mine
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Albayrak, Tahir
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Almanza, Barbara
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Assaf, A. Georges
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Bernard, Shaniel
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International journal of hospitality management
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
International journal of productivity and quality management : IJPQM
24
International journal of quality & reliability management
24
Total quality management & business excellence
21
The TQM journal : the international review of organizational improvement
20
Journal of business research : JBR
17
International journal of contemporary hospitality management
16
Quality management journal : QMJ
15
International journal of production research
14
International journal of quality and service sciences
14
Journal of retailing and consumer services
14
International journal of production economics
13
Tourism management : research, policies, practice
13
Cogent business & management
12
International journal of industrial organization
12
International journal of services and operations management
12
Journal of hospitality marketing & management
12
European journal of operational research : EJOR
10
Benchmarking : an international journal ; BIJ
9
The journal of services marketing
9
European research studies
8
NBER Working Paper
8
NBER working paper series
8
Transportation research / E : an international journal
8
Journal of air transport management
7
Journal of health economics
7
Journal of travel and tourism marketing
7
OECD Health Statistics
7
Asia Pacific journal of marketing and logistics
6
Auditing : a journal of practice & theory
6
Health care management review : HCM review
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Managing service quality : MSQ ; an international journal
6
Manufacturing & service operations management : M & SOM
6
Service business
6
Services marketing quarterly
6
Applied economics
5
Health economics
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ECONIS (ZBW)
55
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1
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
5
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
6
Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng
;
Song, Yingxin
;
Sun, Jianshan
;
Sun, Chunhua
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
Saved in:
7
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
Saved in:
8
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
9
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
10
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
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