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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~person:"DiPietro, Robin B."
~person:"Lynn, Michael"
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Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Tipping behaviour
3
Trinkgeld
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Cruise
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Cruise industry
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Gastronomie
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Kreuzfahrt
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Restaurant industry
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Tipping policy
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Behavioral intentions
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Beschwerdemanagement
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Brand experience
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Business logic
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Complaint management
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Customer experience quality
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Customer integration
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Customer role
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Employee-theft
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Event marketing
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Event-Marketing
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Experiential value
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Foodservice
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Generations
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Involvement
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Kundenintegration
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Lieferantenmanagement
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Markenführung
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Memorability
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DiPietro, Robin B.
Lynn, Michael
Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Antony, Jiju
6
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Lu, Lu
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Marimon, Frederic
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Wong, IpKin Anthony
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Cudney, Elizabeth A.
5
Madera, Juan M.
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Prentice, Catherine
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Qu, Hailin
5
So, Kevin Kam Fung
5
Zhang, Tingting
5
Bai, Billy
4
Brewster, Zachary W.
4
Cheng, Ching-Chan
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Mas-Machuca, Marta
4
Pizam, Abraham
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Torres, Edwin N.
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Wang, Xingyu
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
3
Kim, Haemi
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Kim, Seongseop
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Lee, Seonjeong
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International journal of hospitality management
Total quality management & business excellence
Applied economics letters
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International entrepreneurship and management journal
1
International journal of contemporary hospitality management
1
International journal of process management and benchmarking : IJPMB
1
Journal of hospitality marketing & management
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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The journal of socio-economics
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ECONIS (ZBW)
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
3
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
4
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
5
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
6
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
7
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
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