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isPartOf:"International journal of hospitality management"
~subject:"Beziehungsmarketing"
~subject:"Gastgewerbe"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Gastgewerbe
Quality management
Dienstleistungsqualität
402
Service quality
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
54
Krankenhaus
54
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Hospitality industry
42
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
USA
25
United States
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
Produktqualität
19
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165
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Han, Heesup
5
Jang, Soocheong
5
Mattila, Anna S.
5
Wong, IpKin Anthony
5
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
DiPietro, Robin B.
3
Madera, Juan M.
3
So, Kevin Kam Fung
3
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Butcher, Ken
2
Cheng, Bao
2
Chung, Namho
2
Guchait, Priyanko
2
Gursoy, Dogan
2
Ha, Jooyeon
2
Huey Chern Boo
2
Khoo-Lattimore, Catheryn
2
Kim, Haemi
2
Kim, Hyunsu
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Choong-Ki
2
Lee, Jin-soo
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Liu, Canmian
2
Lu, Lu
2
Melián-González, Santiago
2
Park, Soona
2
Pizam, Abraham
2
Ryu, Kisang
2
Shahidul Islam, Mohammad
2
Shulga, Lenna V.
2
Sparks, Beverley
2
Sreejesh, S.
2
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International journal of hospitality management
Journal of retailing and consumer services
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
Journal of business research : JBR
111
The journal of services marketing
103
The service industries journal
87
The TQM journal : the international review of organizational improvement
85
International journal of contemporary hospitality management
80
International journal of productivity and quality management : IJPQM
77
International journal of quality & reliability management
69
Journal of hospitality marketing & management
68
Total quality management & business excellence
58
Services marketing quarterly
56
Service business
54
Journal of travel and tourism marketing
51
Quality management journal : QMJ
51
International journal of quality and service sciences
49
International journal of services and operations management
48
Journal of service research : JSR
48
Tourism management : research, policies, practice
41
Cogent business & management
40
Journal of service management
40
Journal of air transport management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
31
International journal of production research
28
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of service research
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
25
Auditing : a journal of practice & theory
25
Benchmarking : an international journal ; BIJ
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Beiträge zur Hochschulpolitik
21
International journal of production economics
21
European research studies
20
Health care management review : HCM review
19
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ECONIS (ZBW)
165
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
6
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
7
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
8
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
9
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
10
Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick
;
Perotti, Victor
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
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