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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Tourism management : research, policies, practice"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
219
Service quality
219
Customer satisfaction
109
Kundenzufriedenheit
109
Quality management
72
Qualitätsmanagement
71
Beziehungsmarketing
47
Relationship marketing
47
Hotel industry
43
Hotellerie
43
Consumer behaviour
40
Konsumentenverhalten
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service quality
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Hospital
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Krankenhaus
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Product quality
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Produktqualität
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Urlaubsverhalten
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Tourism
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Tourismus
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Measurement
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Messung
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Tourism industry
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Performance-Messung
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customer satisfaction
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Multi-criteria analysis
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219
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Shahin, Arash
10
Lee, Jin-soo
4
Ling, Qian
4
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Lin, Meizhen
3
Shirouyehzad, Hadi
3
Su, LuJun
3
Sweis, Rateb J.
3
Wu, Xiaoyi
3
Aghdaie, Fathollah Amiri
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Boon-Cheong Chew
2
Cai, Ruiying
2
Dhar, Rajib Lochan
2
Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Herrera, Roberto
2
Hitchcock, Michael
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kim, Woo Gon
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Koritos, Christos
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Kwarteng, Albert Justice
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Lai, Ivan K. W.
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Lay Hong Tan
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Mahapatra, Siba Sankar
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Mohanty, R. P.
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Nasir, Mohd
2
Nicolau, Juan Luis
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Prakash, Anand
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Skordoulis, Michalis
2
Stanic, Nenad
2
Stanisic, Nemanja
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International journal of productivity and quality management : IJPQM
Tourism management : research, policies, practice
International journal of hospitality management
401
Journal of retailing and consumer services
330
The service industries journal
284
Journal of business research : JBR
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
The journal of services marketing
209
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
136
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
122
Journal of travel and tourism marketing
121
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
The accounting review : a publication of the American Accounting Association
94
Journal of service management
91
Total quality management & business excellence
90
Quality management journal : QMJ
86
Economics of education review
79
Managing service quality : MSQ ; an international journal
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
International journal of services, economics and management
71
International journal of auditing : IJA
66
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of health organization and management
55
Journal of Asian finance, economics and business : JAFEB
54
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ECONIS (ZBW)
219
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219
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
3
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
4
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
5
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
6
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
7
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
8
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
9
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
10
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
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