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isPartOf:"International journal of quality and service sciences"
~subject:"Beziehungsmarketing"
~subject:"ESQ"
~subject:"Kundenservice"
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Beziehungsmarketing
ESQ
Kundenservice
Beschwerdemanagement
9
Complaint management
9
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Customer service
5
Consumer behaviour
4
Konsumentenverhalten
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Relationship marketing
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Service failure
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Emotion
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Service recovery
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Ahasanul Haque
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Arun Kumar Tarofder
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Azam, S. M. Ferdous
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Chacko, Dony Peter
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Chebat, Jean-Charles
1
El Hedhli, Kamel
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Gera, Rajat
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Jose, Ajay
1
Mathew, Sonia
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Nikhashemi, Seyed Rajab
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Rejikumar G.
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Selvantharan, Prashantini
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Teehan, Robert
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Thomas, Ajith K.
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International journal of quality and service sciences
Journal of business research : JBR
45
International journal of hospitality management
31
Journal of retailing and consumer services
30
The journal of services marketing
25
The service industries journal
17
Journal of hospitality marketing & management
16
Journal of service research : JSR
16
International journal of contemporary hospitality management
13
Service business
12
Journal of retailing
10
Services marketing quarterly
10
Journal of service research
9
Journal of service theory and practice
9
Journal of the Academy of Marketing Science
9
Marketing letters : a journal of research in marketing
9
Psychology & marketing
9
Business horizons
8
Journal of marketing
7
SpringerLink / Bücher
7
Tourism management : research, policies, practice
7
International journal of production economics
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of service management
6
Journal of travel and tourism marketing
6
Managing service quality : MSQ ; an international journal
6
Cogent business & management
5
European journal of marketing : EJM
5
Gabler Edition Wissenschaft
5
Journal of consumer marketing
5
Journal of marketing management : MM
5
Journal of service theory and practice : JSTP
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Marketing intelligence & planning
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Asia-Pacific journal of business administration
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
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ECONIS (ZBW)
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
4
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
5
Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India : an SEM study
Gera, Rajat
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 225-242
Persistent link: https://www.econbiz.de/10009299618
Saved in:
6
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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