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isPartOf:"Journal of business economics : JBE"
~isPartOf:"International journal of quality and innovation"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Computer-aided quality assurance"
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Dienstleistungsqualität
Quality management
588
Qualitätsmanagement
588
Service quality
100
Customer satisfaction
63
Kundenzufriedenheit
63
Product quality
55
Produktqualität
55
quality management
53
Standardisierung
49
Standardization
49
Firm performance
48
Unternehmenserfolg
48
Performance measurement
47
Performance-Messung
47
Einführung
43
Implementation
43
Innovation
40
total quality management
39
Beziehungsmarketing
31
Relationship marketing
31
Taiwan
31
Industrie
30
Manufacturing industries
30
Business process management
28
Innovation management
28
Innovationsmanagement
28
Prozessmanagement
28
KMU
27
SME
27
Spain
27
Spanien
27
TQM
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
Higher education institution
23
Hochschule
23
Costs
22
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Undetermined
52
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Article
98
Book / Working Paper
2
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Article in journal
100
Aufsatz in Zeitschrift
100
Conference paper
7
Konferenzbeitrag
7
Case study
3
Fallstudie
3
Collection of articles of several authors
2
Sammelwerk
2
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Language
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English
99
German
1
Author
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Dahlgaard, Jens Jörn
4
Dahlgaard-Park, Su Mi
3
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
He, Zhen
2
Madzík, Peter
2
Marimon, Frederic
2
Murmura, Federica
2
Perramon, Jordi
2
Wang, Kung-Jeng
2
Abedin, Farhana
1
Adel, Riham
1
Al-Hemyari, Zuhair A.
1
Al-Sarmi, Abdullah M.
1
Ali, Noor Azman
1
Alonso-Almeida, M. Mar
1
Amat Salas, Oriol
1
Amritesh
1
Anwar, Md. Rajib
1
Asif, Muhammad
1
Augustyn, Marcjanna M.
1
Baković, Tomislav
1
Barquero Cabrero, José Daniel
1
Baser, Onur
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Bravi, Laura
1
Bulut, Emrah
1
Carlgren, Lisa
1
Casadesús, Martí
1
Casolani, Nicola
1
Cassia, Fabio
1
Chao, Chih-Yang
1
Charalambides, Marios
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
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Journal of business economics : JBE
International journal of quality and innovation
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
100
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1
Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...
Salah, Souraj
;
Salah, Danial
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012648724
Saved in:
2
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
3
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
4
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
5
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
6
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
7
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
8
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
9
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
10
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
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