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isPartOf:"Journal of marketing"
~isPartOf:"Journal of service management"
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Search: subject_exact:"Kundendienst"
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Services
Customer service
41
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14
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Journal of marketing
Journal of service management
The journal of services marketing
17
International journal of hospitality management
7
The service industries journal
5
Journal of service research
4
Journal of business research : JBR
3
Journal of retailing and consumer services
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Journal of service theory and practice
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International journal of contemporary hospitality management
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International journal of innovation management
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(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
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A Research Agenda for Service Marketing
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Asian business & management
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Australasian marketing journal
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Business horizons
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California management review
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Decision sciences : DS
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Dienstleistungscontrolling
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Enlightening tourism : ET ; a pathmaking journal
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European journal of marketing
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European journal of marketing : EJM
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European review of service economics and management
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Forschung aus der Hans-Böckler-Stiftung
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
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Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business innovation and research : IJBIR
1
International journal of consumer studies
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International journal of economics and financial issues : IJEFI
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of product development : IJPD
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International journal of production research
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International journal of services and operations management
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ECONIS (ZBW)
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
5
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
6
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
7
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
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